We won't leave you alone Support
We offer professional product support, patches and bug fixes, mostly directly from the core development team.
Support levels
You can choose between four levels:
Free, Bronze, Silver & Gold.
Free & Open
–
–
1
–
–
–
–
Public
Standard (Documentation, FAQ)
Bronze
(Startup)
10/5 (Central Europe)
24 hours
2
yes
5
–
–
Private
Standard (Documentation, FAQ)
Silver
(Team)
10/5 (Central Europe)
8 hours
5
yes
10
yes
yes
Private
Extended (Documentation, FAQ, Tutorials, Videos)
Gold
(Enterprise)
24/7
2 hours
10
yes
20
yes
yes
Private
Extended (Documentation, FAQ, Tutorials, Videos)
Availability and Response Times
As a Gold support customer, you can contact us anytime, either by e-mail, opening a ticket or by phone. We'll give our best to help you immediately. In any case, we'll respond to your request within two hours with a first assessment of the situation.
All Silver and Bronze customers can open tickets or send us e-mails anytime, our response time is within the typical business ours in Central Europe (8 a.m. to 6 p.m., Berlin timezone). Silver customers can reach us by phone during the named period. To anyone using the Free & Open support model, we can't promise any response times or when and how we'll respond.
Tickets and Pricing
As registered user of our support system, you're entitled to create support tickets.
Depending on your support level, you have a maximum number of incident reports (5, 10 or 20) we handle with the guaranteed response time.
Of course, you can also just upgrade to a higher support level anytime. The term of your support contract will not be automatically extended, and we'll charge you only the difference between the initial and the new support level for the remaining term.
"Cooperation as it should be"
"Optimal cooperation with many excellent suggestions. Structr has very well accepted and implemented our requirements in the agile process. Due to the very good transfer performance, the administrative effort could be minimized. The flexible solution Structr is perfectly suited for agile projects."Heinz Wittel
Managing Director – Transformationspiloten
Getting started
Start your personal and free sandbox at https://structr.com/services/start-sandbox. As a developer, you can simply run Structr as a Docker container.
You can find everything you need to know about Docker installation at https://github.com/structr/docker-setup. How to create an application with Structr is shown in detail in this tutorial.
